Rating guide
Service
How quickly and helpfully the council handles requests, repairs, and feedback.
★★★★★
Excellent
Requests are acknowledged quickly and resolved promptly; staff follow up without chasing.
★★★★★
Good
Most requests are handled well, with only the occasional delay.
★★★★★
Fair
Things get done eventually, but often slowly or after a reminder.
★★★★★
Poor
Frequent delays and little follow-up on what you report.
★★★★★
Very poor
Requests are routinely ignored or left unresolved.
Cleanliness
How well common areas are kept — corridors, lifts, void decks, and bin centres.
★★★★★
Excellent
Corridors, lifts, void decks, and bin centres are consistently spotless and fresh.
★★★★★
Good
Common areas are clean most of the time, with only rare lapses.
★★★★★
Fair
Generally acceptable, but litter or grime lingers between cleanings.
★★★★★
Poor
Common areas are often dirty, with overflowing bins or lingering smells.
★★★★★
Very poor
Filthy, neglected spaces that are rarely cleaned.
Maintenance
Upkeep of shared property: lifts, lighting, paintwork, railings, and fittings.
★★★★★
Excellent
Lifts, lighting, and fittings work reliably; repairs happen fast.
★★★★★
Good
Shared property is well kept, with only minor issues now and then.
★★★★★
Fair
Things mostly work, but breakdowns take a while to fix.
★★★★★
Poor
Frequent faults — broken lifts, flickering lights, loose fittings — left unaddressed.
★★★★★
Very poor
Persistent breakdowns and visible disrepair that go unfixed.
Pest control
Handling of mosquitoes, rodents, and other pests across shared spaces.
★★★★★
Excellent
Pests are rare, and dealt with promptly whenever they appear.
★★★★★
Good
The occasional pest, but problems are handled before they spread.
★★★★★
Fair
Recurring pest sightings that take time to bring under control.
★★★★★
Poor
Frequent infestations with slow or patchy treatment.
★★★★★
Very poor
Persistent rodents, mosquitoes, or other pests left unchecked.
Estate environment
Greenery, walkways, drainage, and the overall feel of the estate.
★★★★★
Excellent
Greenery, walkways, and drainage are well maintained and pleasant throughout.
★★★★★
Good
The estate feels well kept, with only minor rough edges.
★★★★★
Fair
Liveable, but greenery and walkways could be better looked after.
★★★★★
Poor
Neglected greenery, poor drainage, or a generally run-down feel.
★★★★★
Very poor
Overgrown, poorly drained, and uninviting throughout.