East Coast GRC · 9 estates
East Coast
4.1
★★★★★★★★★★
#8 of 19 · 42 reviews
Ranks are out of 19 town councils
In residents' words
Feedback points to strong cleanliness and a green, walkable estate. A handful of reviews raise slow follow-up on reported faults and bin centre odour during hot weather. On balance, residents feel the estate is well cared for.
Resident reviews
★★★★★★★★★★
2 months ago
Could be better
Only gripe is the drainage by the carpark floods after heavy rain — hope it’s on the list.
★★★★★★★★★★
2 months ago
Reported a faulty sensor light and it was fixed the same week. Genuinely well looked after.
★★★★★★★★★★
2 months ago
Void deck is always spotless and the lifts are reliable — when ours broke down it was running again within two days.
★★★★★★★★★★
2 months ago
Corridors are cleaned daily and the lighting was upgraded recently. Feels safe walking home at night.
Could be better
Some corridors could use a fresh coat of paint.
★★★★★★★★★★
2 months ago
Playground and fitness corner are well maintained, great for the kids.
Could be better
Bin centre gets a bit smelly on hot afternoons.
★★★★★★★★★★
2 months ago
Playground and fitness corner are well maintained, great for the kids.
Could be better
Took a couple of reminders before my feedback got a response.
★★★★★★★★★★
2 months ago
Void deck is always spotless and the lifts are reliable — when ours broke down it was running again within two days.
Could be better
Took a couple of reminders before my feedback got a response.
★★★★★★★★★★
2 months ago
Playground and fitness corner are well maintained, great for the kids.
Could be better
Some corridors could use a fresh coat of paint.
From a resident review
Rating guide
Service
How quickly and helpfully the council handles requests, repairs, and feedback.
★★★★★
Excellent
Requests are acknowledged quickly and resolved promptly; staff follow up without chasing.
★★★★★
Good
Most requests are handled well, with only the occasional delay.
★★★★★
Fair
Things get done eventually, but often slowly or after a reminder.
★★★★★
Poor
Frequent delays and little follow-up on what you report.
★★★★★
Very poor
Requests are routinely ignored or left unresolved.
Cleanliness
How well common areas are kept — corridors, lifts, void decks, and bin centres.
★★★★★
Excellent
Corridors, lifts, void decks, and bin centres are consistently spotless and fresh.
★★★★★
Good
Common areas are clean most of the time, with only rare lapses.
★★★★★
Fair
Generally acceptable, but litter or grime lingers between cleanings.
★★★★★
Poor
Common areas are often dirty, with overflowing bins or lingering smells.
★★★★★
Very poor
Filthy, neglected spaces that are rarely cleaned.
Maintenance
Upkeep of shared property: lifts, lighting, paintwork, railings, and fittings.
★★★★★
Excellent
Lifts, lighting, and fittings work reliably; repairs happen fast.
★★★★★
Good
Shared property is well kept, with only minor issues now and then.
★★★★★
Fair
Things mostly work, but breakdowns take a while to fix.
★★★★★
Poor
Frequent faults — broken lifts, flickering lights, loose fittings — left unaddressed.
★★★★★
Very poor
Persistent breakdowns and visible disrepair that go unfixed.
Pest control
Handling of mosquitoes, rodents, and other pests across shared spaces.
★★★★★
Excellent
Pests are rare, and dealt with promptly whenever they appear.
★★★★★
Good
The occasional pest, but problems are handled before they spread.
★★★★★
Fair
Recurring pest sightings that take time to bring under control.
★★★★★
Poor
Frequent infestations with slow or patchy treatment.
★★★★★
Very poor
Persistent rodents, mosquitoes, or other pests left unchecked.
Estate environment
Greenery, walkways, drainage, and the overall feel of the estate.
★★★★★
Excellent
Greenery, walkways, and drainage are well maintained and pleasant throughout.
★★★★★
Good
The estate feels well kept, with only minor rough edges.
★★★★★
Fair
Liveable, but greenery and walkways could be better looked after.
★★★★★
Poor
Neglected greenery, poor drainage, or a generally run-down feel.
★★★★★
Very poor
Overgrown, poorly drained, and uninviting throughout.